Vodafone prospects will obtain free knowledge providers this weekend, with the telco calling it a “goodwill” gesture within the aftermath of a nationwide community outage skilled earlier this month.
“As you might be conscious, we lately skilled a difficulty which disrupted our 4G cellular providers,” a textual content message despatched to prospects on Thursday stated.
“We’re sorry for the impression this brought about you and as a gesture of goodwill, we’re providing free knowledge providers to prospects this weekend.”
The free knowledge will start on Saturday, 24 April at 12:01am AEST and finish on Sunday, 25 April at 11:59pm AEST. It is going to be accessible on a buyer’s cell phone plan, cellular broadband plan, or pay as you go service.
With many purchasers already signed as much as plans with numerous knowledge, Vodafone stated the free knowledge prospects will obtain this weekend may very well be used at unrestricted speeds.
“Any infinite or limitless knowledge you usually obtain as a part of your plan is throttled on the pace related to your plan,” it stated.
For purchasers utilizing pay as you go, they’ll entry the free knowledge even when the service has expired, so long as they final recharged inside the previous twelve months.
See additionally: Vodafone Australia and TPG merger: Every part that you must know
Whereas Australians at the moment are capable of journey over the ditch to New Zealand with no need to quarantine, due to the trans-Tasman bubble arrange by each nation’s governments, Vodafone confirmed the free knowledge would solely be for purchasers inside Australia.
“It has been a few years since we have skilled a serious service interruption, and we’re at all times working to improve and enhance the resiliency of our community,” the TPG Telecom firm stated on its web site.
On April 9, Vodafone prospects skilled outages throughout the community, with studies being made through social media from round 11:00am AEST.
At 12:23pm AEST, Vodafone took to Twitter to substantiate that the difficulty was being skilled throughout the nation.
The telco posted one other replace through Twitter, telling prospects in response to their queries that the difficulty inflicting disruption to providers had been recognized and it was working to resolve the difficulty.
By 9:43pm AEST, 4G visitors had returned to regular.
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